Out Of Stock Policy

At Drip Bible, every piece we carry is sourced through a network of trusted suppliers, resellers, and verified channels. Because our selection is built around exclusivity rather than volume, availability can sometimes change between the time your order is placed and the time it is packed. This policy covers how we handle those situations and how we make sure you always know where things stand.

When an Item Becomes Unavailable

In the unlikely event that an item you have ordered is no longer available, our team will contact you directly within 24 hours of identifying the issue. You will be offered three options:

• A comparable alternative, hand-selected from our collection
• Store credit, valid against any future purchase
• A full refund to your original payment method

We will always lead with care, not convenience. If an alternative is offered, it will be chosen with the same intention as your original selection.

Response Window

To ensure orders are resolved promptly, we ask that you respond to our message within 3 to 5 business days.

If we do not hear from you within this window, your order will be automatically cancelled and refunded in full to your original payment method. No further action is required on your part. Refunds typically appear within 5 to 10 business days, depending on your bank or card issuer.

Partial Orders

If your order contains multiple items and only one is affected, the remaining items will ship as normal. The unavailable item will be handled separately under the process outlined above, so the rest of your order is never delayed.

Our Commitment to You

We hold ourselves to a higher standard than the inventory systems we work with. To minimise the chance of this happening at all:

• Stock levels across our supplier network are checked three times daily
• Suppliers with repeated availability issues are cut from our roster
• Every new supplier is verified before their product enters our catalogue

Our standard is simple. When you order from Drip Bible, the experience should be straight — no surprises, no runaround. If something does go sideways, we handle it fast, honestly, and the way you'd want.

Questions

For anything related to an out of stock order, please reach our team at help@dbco.shop and we will respond within 24 hours.